Softlines Team Leader (45)

Currently, Meijer is looking for a Softlines Team Leader (45). Plans, directs and supervises team members in the day to day operations of the Softlines department. Implements strategies to improve customer service, drive store sales, and increase profitability. Ensures customer needs are met, complaints are resolved and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards. Provides support to team members during peak periods or when scheduling conflicts arise.
Key Deliverables:
Responsible for staffing selection and hiring to achieve staffing needs
Promotes succession planning by providing career paths, identifying development needs for the Team Members, and being involved with and accountable for promotion decisions
Documents and applies disciplinary actions and makes recommendations concerning discharge
Supervise the execution of the Merchandising plan within the Softlines area
Is responsible for P&L, achieving sales, labor and shrink plans for the department
Implements Corporate processes to achieve goals including shrink, margin, profit, sales, labor
Models exceptional, fast and friendly customer service
Mentors and coaches Softlines Team Members to ensure production levels are to Meijer standards
Assists in training the General Merchandise Team Leaders and Team Members in correct Softlines Merchandising standards
Ensures the Softlines team is thoroughly trained in all aspects of their jobs and have completed all required training
Reviews Customer Survey and customer feedback from previous week or day
Schedules and supervises the Softlines Team to:
Maintain department conditions and operations
Set floor to floor plans, planograms and templates
Complete daily price changes and weekly ad sets
Execute inventory preparation of the sales floor and backroom
Set and stock all Softlines specific area planograms
Communicates the Meijer Friendly Initiative in all team meetings and conversations
Analyzes production results from the previous days stocking and discussing with Team Members
Reviews sales goals, supply costs, stock loss/shrink results and goals
Promotes a safe work environment
Reliable and consistent attendance is required
Other daily tasks as required
Requires high school diploma or its equivalent
3 ? 5 years of related retail experience
One year of management experience
Successful completion of all required curriculums
Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction
Demonstrated ability to resolve conflict and by addressing root cause issues
Demonstrated ability to manage multiple tasks
Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
Demonstrated ability to teach suggestive selling
Demonstrated ability to lead an organization that practices working safely at all times
Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
Successful completion of all required certifications

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